Refund Policy
At VENTAS ACADEMY LLC, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may return it within 30 days of delivery for a refund, subject to the conditions below.
1. Eligibility for Returns & Refunds
To qualify for a return, the following conditions must be met:
-
The item must be unused, in its original packaging, and in the same condition as received.
-
Returns must be initiated within 30 days of receiving your order.
-
Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
The following items are not eligible for returns:
-
Items that have been used, damaged, or altered.
-
Clearance or final sale items.
-
Personalized or custom-made products.
3. Return Process
-
To initiate a return, please visit our website and submit a return request.
-
Once approved, you will receive return instructions.
-
Ship the item back to us using a trackable shipping method.
-
Upon receiving and inspecting the return, we will process your refund within 5-7 business days to the original payment method.
4. Shipping Costs
-
Customers are responsible for return shipping costs unless the item is defective or incorrect.
-
Original shipping fees are non-refundable.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or a full refund at no additional cost.
6. Refund Processing Time
Once your return is received and approved, refunds will be issued within 5-7 business days to your original payment method. Processing times may vary depending on your bank.
7. Changes to This Policy
VENTAS ACADEMY LLC reserves the right to modify this refund policy at any time. Any updates will be posted on this page.
8. Contact Us
For any refund-related inquiries, please visit our website and reach out through our contact form or other provided methods.